Terms and Conditions for Bookings flowdivers.com Operated by Mayjon Group Co., Ltd.

These Terms and Conditions (“Terms”) govern all bookings, reservations, and services provided by Mayjon Group Co., Ltd. (“the Company,” “we,” “us,” or “our”) through flowdivers.com and related channels. By making a booking, the guest (“you,” “your,” or “the Participant”) agrees to be bound by these Terms in full.

  1. Bookings and Reservations

1.1 All bookings are subject to availability and confirmation by the Company. 1.2 A booking is confirmed only upon receipt of the required deposit or full payment and written confirmation from the Company. 1.3 The Company reserves the right to decline any booking at its sole discretion. 1.4 Guests must provide accurate personal information, including full name, contact details, emergency contact, and relevant medical or diving experience details at the time of booking.

  1. Payments

2.1 Prices are quoted in Thai Baht (THB) unless otherwise stated and are subject to change without prior notice until a booking is confirmed. 2.2 A non-refundable deposit may be required to secure the booking. The balance is due as specified in the confirmation or prior to the commencement of services. 2.3 Payment methods accepted are those listed on flowdivers.com or as advised by the Company. 2.4 Failure to make payment by the due date may result in cancellation of the booking without refund of any deposit paid.

  1. Cancellations and Refunds

3.1 Cancellations by the guest must be made in writing (email or as directed by the Company). 3.2 Cancellation charges apply as follows (unless otherwise agreed in writing):

  • More than 14 days prior to the start date: Deposit may be retained; remaining balance refundable.
  • 7–14 days prior: 50% of the total booking value.
  • Less than 7 days prior or no-show: 100% of the total booking value. 3.3 The Company may cancel or modify a booking due to weather, safety concerns, operational requirements, force majeure, or other circumstances beyond its reasonable control. In such cases, the Company will offer a reschedule, alternative service of equivalent value, or a refund of amounts paid for the cancelled portion, at its discretion. 3.4 No refunds are provided for services not utilised due to the guest’s late arrival, failure to meet participation requirements, or voluntary withdrawal after the activity has commenced.
  1. Participation Requirements and Medical Fitness

4.1 All diving and related activities require participants to meet minimum age, health, and certification standards as set by PADI or applicable regulations. 4.2 Guests must complete a medical questionnaire and, where required, obtain medical clearance. The Company may refuse participation if a guest is deemed unfit or presents a safety risk. 4.3 Guests are responsible for disclosing any medical conditions, medications, or recent illnesses that may affect their ability to participate safely. 4.4 Minors must be accompanied by a parent or legal guardian who accepts full responsibility.

  1. Safety, Conduct, and Equipment

5.1 Guests must follow all instructions given by Company staff, instructors, and dive professionals at all times. 5.2 The Company provides equipment that is maintained to industry standards. Guests remain responsible for the proper use and care of any equipment issued. Damage or loss caused by negligence may result in charges. 5.3 Consumption of alcohol or recreational drugs prior to or during activities is strictly prohibited. The Company reserves the right to exclude any participant who appears impaired. 5.4 The Company reserves the right to terminate a guest’s participation without refund if behaviour endangers safety, disrupts others, or breaches these Terms.

  1. Liability and Assumption of Risk

6.1 Scuba diving and related water activities involve inherent risks, including but not limited to injury, illness, or death. By booking and participating, the guest acknowledges and voluntarily assumes all such risks. 6.2 To the maximum extent permitted by Thai law, the Company, its directors, employees, agents, and partners shall not be liable for any loss, damage, injury, or expense arising from participation in the activities, except in cases of proven gross negligence or wilful misconduct. 6.3 Guests are strongly advised to obtain comprehensive travel and dive insurance that covers scuba diving activities, medical evacuation, and cancellation. 6.4 The Company does not accept liability for loss or damage to personal belongings.

  1. Force Majeure

The Company shall not be liable for failure to perform any obligation under these Terms where such failure results from circumstances beyond its reasonable control, including but not limited to adverse weather, natural disasters, government restrictions, strikes, or pandemics.

  1. Intellectual Property and Media

8.1 All content on flowdivers.com, including text, images, and branding, is the property of the Company or its licensors. 8.2 The Company may take photographs or video during activities for promotional purposes. Guests who do not wish to appear in such media must notify the Company in writing prior to the activity.

  1. Governing Law and Disputes

9.1 These Terms are governed by the laws of the Kingdom of Thailand. 9.2 Any dispute arising from these Terms or the services provided shall first be attempted to be resolved amicably. If unresolved, the dispute shall be submitted to the competent courts of Thailand.

  1. Amendments

The Company reserves the right to amend these Terms at any time. The version in effect at the time of booking shall apply. Continued use of the services after amendments constitutes acceptance of the updated Terms.

  1. Contact

For questions regarding these Terms or your booking, please contact: Mayjon Group Co., Ltd. via the contact details provided on flowdivers.com

By completing a booking, you confirm that you have read, understood, and agree to these Terms and Conditions.

Mayjon Group Co., Ltd. flowdivers.com