Privacy Policy - Flow Divers Koh Tao

Last updated: 24 July 2026

Mayjon Group Co., Ltd., trading as Flow Divers (“we,” “us,” or “the Company”), respects your privacy and is committed to protecting the personal data you provide when using our website or services. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Thai Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) and other applicable laws.
By using FlowDivers.com or making a booking, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect
We may collect the following categories of personal data:
• Identity and contact data: Full name, email address, telephone number, nationality, date of birth, and passport or identification details (when required for course registration or certification).
• Booking and transaction data: Course or dive selections, dates, payment information (processed securely via third-party providers; we do not store full card details), and booking history.
• Medical and fitness information: Information provided through PADI medical questionnaires or declarations necessary for safe participation in diving activities. This data is treated with heightened confidentiality.
• Technical data: IP address, browser type, device information, pages visited, and referral source, collected automatically through cookies and similar technologies.
• Communication data: Messages sent via our contact forms, email, or messaging platforms.
We collect only the data necessary for the purposes stated below.

2. How We Use Your Information
We process personal data for the following purposes:
• To process and manage bookings, issue confirmations, and deliver diving courses or fun dives.
• To communicate with you regarding your booking, schedule changes, safety information, or post-dive follow-up.
• To issue PADI certifications and maintain required training records.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations, including PADI standards and Thai law.
• To protect the safety of guests, staff, and the public.
• With your consent, to send marketing communications about our services (you may opt out at any time).

3. Legal Basis for Processing
We process personal data on the following bases under the PDPA:
• Performance of a contract (processing bookings and delivering services).
• Compliance with legal obligations.
• Legitimate interests (improving services, ensuring safety, and preventing fraud), balanced against your rights.
• Consent, where required (for example, marketing or certain medical disclosures).

4. Sharing of Information
We do not sell your personal data. We may share it only in the following circumstances:
• With PADI (or other training agencies) for certification purposes.
• With trusted service providers who assist with payments, website hosting, email delivery, or booking systems, under strict confidentiality agreements.
• With boat operators or partner facilities when necessary to deliver the booked service.
• When required by law, court order, or governmental authority.
• In the event of a business transfer or restructuring of Mayjon Group Co., Ltd., subject to appropriate safeguards.
All third parties are required to process data only for the specified purposes and in accordance with applicable data-protection laws.

5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure proper functionality, analyse traffic, and enhance user experience. You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website performance.

6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Medical and certification-related records are retained in accordance with PADI standards and applicable law. When data is no longer required, it is securely deleted or anonymised.

7. Your Rights under the PDPA
Subject to applicable law, you have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Withdraw consent where processing is based on consent.
• Request data portability where technically feasible.
To exercise these rights, please contact us using the details provided below. We will respond within the timeframes required by the PDPA.

8. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure.

9. Children’s Privacy
Our services are not directed at children under 10 years of age without parental or guardian involvement. For participants under 18, we require consent from a parent or legal guardian, who remains responsible for the accuracy of the information provided.

10. International Data Transfers
Your data is primarily processed in Thailand. Where data is transferred outside Thailand (for example, to PADI systems or payment processors), we ensure appropriate safeguards are in place in accordance with the PDPA.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

12. Contact Us
For any questions regarding this Privacy Policy or to exercise your data-protection rights, please contact:
Mayjon Group Co., Ltd. Trading as Flow Divers Koh Tao, Surat Thani, Thailand
Website: www.flowdivers.com Please use the contact form or the email/WhatsApp details listed on the website.

Copyright Notice

All content on FlowDivers.com, including but not limited to text, photographs, videos, graphics, logos, course descriptions, design elements, and software, is the exclusive property of Mayjon Group Co., Ltd. or its licensors and is protected by Thai copyright law and international copyright treaties.
Unauthorised reproduction, distribution, modification, public display, or commercial use of any content from this website is strictly prohibited without prior written permission from Mayjon Group Co., Ltd.
You may view and print pages from the website for personal, non-commercial use only, provided that all copyright and proprietary notices remain intact.
Any trademarks, service marks, or logos displayed on the website are the property of Mayjon Group Co., Ltd. or their respective owners. Nothing on this website grants any licence or right to use such marks without express written consent.
If you believe that any content on this website infringes your copyright, please notify us promptly with sufficient detail to allow us to investigate and respond.